Many people are concerned about the security of online ordering, and the wider issue of privacy. At U.S.Teleflorist, we are committed to protecting both your personal privacy and your financial well-being. To ensure your confidence, we want you to know:
• We will not sell, trade or rent your personal information to other companies. We use the information we collect about you only to process orders and to notify you of your order status.
• Our online ordering system is 100% secure. No credit card information is stored in our online or offline files.
We’re completely confident of the quality of our flowers, as well as the reliability of our delivery system. If you find the quality of our products and services to be less than expected, we’d like to hear from you within 24 hours of delivery, so that we can resolve the issue.
If you are still not satisfied with our efforts at resolution, you may request a full refund. Requests must be made in writing (email or fax), and received no later than 48 hours after the date of delivery.
We’re committed to the finest in customer service. If you have any questions or concerns regarding our products or services, please contact U.S.Teleflorist at 800-677-8185. Each member of our professional staff is empowered to answer any floral or plant tribute question, and to do everything they can to answer your question or resolve any situation.